Patient Bill of Rights and Responsibilities

Effective Date: Jan 15, 2025

  1. Introduction

At Reef Medical (“we,” “our,” or “us”), we are committed to providing high-quality, patient-centered cannabis consultation services. This document outlines your rights and responsibilities as a patient to ensure a positive experience and mutual understanding between you and our cannabis advocate team.

  1. Patient Rights

As a patient of Reef Medical, you have the right to:

2.1 Access to Care

  • Receive timely access to services, regardless of your race, color, gender, religion, national origin, disability, sexual orientation, or payment source.
  • Request reasonable accommodations for disabilities or language interpretation services.

2.2 Respect and Dignity

  • Be treated with courtesy, respect, and dignity by all members of our staff.
  • Expect privacy during medical evaluations and consultations.

2.3 Informed Consent and Decision-Making

  • Receive clear and understandable information about your diagnosis, treatment options, risks, and benefits to make informed decisions about your care.
  • Ask questions and receive timely answers regarding your treatment and any associated costs.
  • Refuse treatment or withdraw consent, understanding the potential consequences of such decisions.

2.4 Privacy and Confidentiality

  • Have your personal health information (PHI) protected under the Health Insurance Portability and Accountability Act (HIPAA).
  • Review and request a copy of your medical records, and request corrections if necessary.

2.5 Participation in Care

  • Participate actively in decisions about your cannabis recommendation, including discussions about treatment options and any recommended alternatives.
  • Provide advance directives (e.g., living wills or healthcare surrogates) to guide your care as permitted by law.

2.6 Financial Transparency

  • Receive a detailed explanation of fees, billing practices, and estimated costs before receiving care.
  • Be informed about payment options and financial policies.

2.7 Safety and Advocacy

  • Receive care in a safe and secure environment, free from abuse, harassment, or discrimination.
  • Have a family member, friend, or advocate present during consultations or evaluations if desired and appropriate.

2.8 Grievance Process

  • File a complaint or grievance regarding your care without fear of retaliation.
  • Have your concerns addressed promptly and fairly using the procedures outlined in Section 4 of this document.
  1. Patient Responsibilities

To ensure that you receive the best possible care, you have the following responsibilities:

3.1 Providing Accurate Information

  • Provide complete and accurate information about your current health, medical history, medications, allergies, and any other factors that may affect your treatment.
  • Inform your healthcare provider of any changes in your health status or adverse reactions to treatment.

3.2 Following the Treatment Plan

  • Follow the treatment plan recommended by your healthcare provider.
  • Communicate any concerns or difficulties you may have in following the plan.

3.3 Financial Responsibility

  • Pay for services rendered at the time of your visit, unless other arrangements have been made.
  • Provide accurate and up-to-date payment information.

3.4 Respect for Others

  • Treat our staff, physicians, and other patients with courtesy and respect.
  • Respect the confidentiality and privacy of others during your visit.

3.5 Adherence to Policies

  • Follow all Company policies, including appointment scheduling, cancellations, and use of the facility.
  • Notify us promptly if you need to reschedule or cancel an appointment.
  1. Grievance Process

If you have concerns or complaints about the care or services provided by Reef Medical, we encourage you to bring them to our attention.

4.1 How to File a Grievance

  • Verbal Complaints: Speak with any staff member, who will escalate your concern to the appropriate team member or manager.
  • Written Complaints: Submit a written complaint by:
    • Emailing us at reefmedicalinfo@gmail.com.
    • Mailing a letter to:
      Reef Medical
      1515 Herbert St, Suite 208
      Port Orange, FL 32129

4.2 Resolution Process

  • Acknowledgment: Your complaint will be acknowledged within 5 business days.
  • Investigation: Our team will investigate the issue thoroughly, gathering all relevant facts.
  • Response: A resolution or response will be provided to you within 15 business days of receiving your complaint.

4.3 Appeal Process

If you are dissatisfied with the resolution, you may request an appeal by contacting us in writing within 10 business days of receiving our response. Appeals will be reviewed by senior management or an impartial representative.

4.4 External Avenues

If your grievance remains unresolved, you may contact external agencies such as the Florida Department of Health or seek legal counsel.

  1. Contact Information

If you have any questions about this document or your rights and responsibilities, please contact:

Reef Medical
1515 Herbert St, Suite 208
Port Orange, FL 32129
Phone: (386) 957-9300
Email: reefmedicalinfo@gmail.com